Many advisors only track AUM, or the number of households they manage. Neither of those numbers reveal whether growth is sustainable or just incidental. What gets measured gets managed. Key ...

No one enjoys eliminating employee perks, but sometimes it’s unavoidable. Start by weighing the cost and value of each benefit. You can make the call yourself as the business owner, or you can pull ...

For years, marketers have relied on the Net Promoter Score (NPS) as the gold standard for measuring customer sentiment. But in recent years, as many brands have grown increasingly disconnected from ...

The health system, which operates more than 100 hospitals across 16 states and the District of Columbia, has also reduced the average time to resolve an issue by 67% in the last two years, according ...

The European solar market is undergoing a notable redistribution of installed capacity. While the residential segment has experienced a surge after the energy crisis, 2025 projections point to ...

The new achievement adds to SelectQuote Insurance Services’ recent recognition in USA Today’s “America’s Best Customer Service” List for 2025. OVERLAND PARK, Kan.--(BUSINESS WIRE)--SelectQuote, Inc.

While Net Promoter Score (NPS) has become the default way of measuring product success, it is deeply flawed. Instead of relying solely on NPS, product teams should prioritize usage, retention and ...

LOS ANGELES--(BUSINESS WIRE)--Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net ...

Case IH and Kubota send customers surveys after purchase to rate their experience with H&R Agri-Power explains Ronnie Barnett, H&R Agri-Power CFO. A customer who gives aq score of 9 or 10 is ...

Lansing, Michigan-based reverse mortgage servicing company Celink this week announced that it earned a high net promoter score (NPS) of 74, which is generally considered an “excellent” rating of ...