When asked a simple support question, ChatGPT's customer support bot hallucinates what the generative AI app can and can't do.

In his latest column, Jonathan McCrea asks whether an AI bot can really help managers show more empathy to their staff?

In an era where artificial intelligence is revolutionizing industries across the globe, the idea of creating your own chatbot may ...

In a new book, Cory Doctorow says that to reverse the decline of platforms such as Facebook and X, we must understand the ...