You can reset your Fitbit Surge by holding down two of its buttons for a few moments, or you can factory reset the device online.
How to reset your Fitbit Flex to its factory settings using an official Flex charger and a paperclip
You can reset a Fitbit Flex to its factory settings as long as you have an official Flex charger and a paperclip or similar tool. Here's how to do it.
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