Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...

Singleclic released its 2025 Dynamics 365 Readiness Primer to help teams prepare for this fall’s Release Wave 2. The guide ...

Find ready-to-use agents and more in the Microsoft 365 Copilot Agent Store and the Microsoft Marketplace. Get started today ...

Microsoft Copilot introduces Agent Mode in Office apps, enabling smarter document creation, analysis, and collaboration ...

DUBLIN--(BUSINESS WIRE)--KBRA releases research examining the structural and credit considerations of European football stadium financing amid evolving redevelopment and construction trends. Stadium ...

Microsoft’s Copilot bundling will reduce the price for some businesses that rely on it AI tools. Microsoft’s Copilot bundling will reduce the price for some businesses that rely on it AI tools. is a ...

Despite the White House’s “drill, baby, drill” mantra, the business of providing equipment and services for the oil field is hardly booming these days. Now, oil-field service companies are going after ...

VoidProxy is a new phishing-as-a-service platform targeting Microsoft 365 and Google accounts Attacks begin from compromised email addresses and use fake login pages hosted on disposable domains ...

Microsoft and Cloudflare have disrupted a massive Phishing-as-a-Service (PhaaS) operation, known as RaccoonO365, that helped cybercriminals steal thousands of Microsoft 365 credentials. In early ...

The best plumbing service software is Housecall Pro, thanks to its easy-to-use interface for managing bookings, massive feature catalog, and built-in marketing functionality. ServSuite by FieldRoutes ...

Microsoft is re-badging its Sales, Service, and Finance Copilots and slashing what it charges for them.… The software and cloud biz has confirmed the addition of "role-based AI solutions" to Microsoft ...