Customer relationship management tools can go beyond business in bringing people together. My daughter and I recently had a great opportunity to work together on a school project where Microsoft ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. When you use a project management system, your teams are able to ...

Selecting the right productivity and communication software for your small business is no small task. Hundreds of our readers voted for their favorites to help you decide. But in such a crowded field, ...

In the age of hyper-personalization, customer expectations are constantly evolving. Businesses are now expected to deliver seamless, tailored experiences across every touchpoint—from sales and service ...

As Microsoft's Convergence -- its annual Dynamics CRM and ERP conference -- fast approaches, it seems like a good time to update the Dynamics team's codename list and roadmap. The Dynamics CRM ...