IMPACT Solutions Employee Assistance Program and the Office of Human Resources will host a free one-hour supervisory training class, “How to Deal with Difficult People,” on Friday, Feb. 14, at 9 a.m.

At some point, almost everyone will have to work with a difficult person. Maybe it’s someone who isn’t meeting their deadlines, isn’t living up to their responsibilities, or has an abrasive ...

Offering calm, disengaged responses might quell conflict in some situations, but it’s not a long-term strategy, experts say. Claudio Abilio had hoped to move on after ending a relationship she ...

I have been working in campus law enforcement for over 40 years; 35 of them as a supervisor or director. When it comes to addressing personnel issues, I have a lot of experience. Managing people is, ...

If you’re a helping professional, chances are you’ve had difficult clients. Here are composite examples of difficult clients I’ve had and what has worked best in working with them. And if you are a ...

The word “conflict” usually brings to mind raised voices or awkward tension—outcomes most people would rather avoid. But learning how to handle conflict (thoughtfully, that is) might be one of the ...