Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...
Renewables, Semiconductors, and Fintech. Focus on market cap trends, PLI impact, unit economics, and management quality ...
Singleclic released its 2025 Dynamics 365 Readiness Primer to help teams prepare for this fall’s Release Wave 2. The guide ...
Alan Ranger is the VP of Marketing at NiCE Cognigy, a global leader in AI-first customer service automation. Agentic AI is ...
A good general piece of advice: Keep calm, and always be polite. Call center employees are human beings doing a difficult job, so remind yourself that your beef isn’t with them, it’s with their ...
Microsoft Copilot introduces Agent Mode in Office apps, enabling smarter document creation, analysis, and collaboration ...
Microsoft is taking a big step forward with major updates to our individual subscription lineup, combining the best of AI and ...
The phrase "customer service" might make you think of your grandpa's old hardware store, or a long line at local megastore with a grumpy representative behind the counter. Many think customer service ...
As inflation continues to simmer and economic uncertainty rattles consumers, Starbucks CEO Brian Niccol says he has the solution to ensuring the coffee chain doesn’t suffer from customers pulling back ...
A newly discovered phishing-as-a-service (PhaaS) platform, named VoidProxy, targets Microsoft 365 and Google accounts, including those protected by third-party single sign-on (SSO) providers such as ...
Hong Kong authorities are set to reshape how they deliver public services, rolling out a sweeping plan to embed AI in at least 200 administrative procedures by the end of 2027 in a bid to boost ...
VoidProxy is a new phishing-as-a-service platform targeting Microsoft 365 and Google accounts Attacks begin from compromised email addresses and use fake login pages hosted on disposable domains ...
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