Salesforce tripled down on AI agents at Dreamforce this week, but it’s still not clear despite CEO Marc Benioff’s insistence that his own company is benefiting massively from them that most ...

At its AI customer service summit, Pioneer, Intercom shared the latest evolution of its AI Customer Service Agent - Fin 3.

Authors sue Salesforce, claiming its AI used copyrighted books without permission — a case that could redefine fair use.

Salesforce (CRM) and Alphabet's Google (GOOGL) (GOOG) announced an expansion of their existing partnership on Thursday to ...

HR execs have long wanted to be a bigger part of the strategic decision-making process. Is their wish about to come true?

Software giant Salesforce is planning to invest $15 billion in San Francisco over the next five years to strengthen the city's dominance in artificial intelligence.

Slack is testing an update for Slackbot that transforms it into an AI assistant. Presently, it operates as a tool for ...

There’s also a native “channel expert” agent coming to Slack, as well as enterprise search across third-party apps, and ...