It's easy to see why early check-in is tempting after a long trip, but before you request it, there are a few things you ...

The front office is the heart of a hotel. It's the first and last areas guests see and interact with. How well the front office operates can create repeat business or drive customers away. A hotel's ...

Although CEOs might be the ones calling the shots on fees and check-in procedure, front desk employees have the most face time with guests and can quickly tell what's working and what's not. “It’s a ...

Pete Sager had anything but a normal check-in when he arrived at a La Quinta hotel in Florida last month. Instead of staff greeting him from behind the front desk, a single candle burned on the empty ...