A suspected scam network operating out of Serbia duped an estimated 70,000 people worldwide into making bogus investments, ...

Starbucks is rewriting its barista playbook to prioritize eye contact, warmer greetings, and a customer‑care script dubbed L.A.T.T.E. This hospitality push is aimed at reversing six straight quarters ...

The government has set up a new call centre at KISM Towers, Nairobi, to offer continuous support to users of the Electronic Government Procurement (e-GP) system. In a public notice issued on Tuesday, ...

Officers from the Electoral Commission (EC) are in the process of collating results from various polling stations in the Akwatia by-election following the completion of counting at the polling ...

The actor who stars as Frank Reynolds on the FX comedy also shares his thoughts on the prospect of the show coming to an end after one more season: "It would be hard to let go." By Brande Victorian ...

Abstract: Large language models (LLMs) are increasingly being used in various domains, including chip design. Recent works have demonstrated the effectiveness of LLMs in EDA tool script generation.

CloudZA’s AI helps agents stay on track. If you’ve ever sat on a call with a contact centre agent and thought: “There has to be a better way,” CloudZA agrees, and the company has built it. The South ...

Qantas is notifying millions of customers that their personal information has been compromised following a cyber attack on a third-party platform used by one of its contact centres. The airline said ...

Example Shell Scripts for larger LLMs with SGLang Async Rollout for Tool-integrated Agent Training #1780 Open yuleiqin opened on May 30 ...

IntellAIgent uses Agentic AI to transform front and back-office customer service operations in seconds, with personalised, complex, context-aware automations MANCHESTER, England–(BUSINESS ...