Full fibre upgrade T&Cs: Additional external costs may apply. Currently only available for eligible residential customers with a FTTN or FTTC connection. Customers must sign up to an eligible ...

Will a technician appointment be needed? Last Updated: Wednesday 19 Apr 2023 A technician may need to visit if your new address: Is being connected to the NBN network for the first time. Hasn’t had a ...

What is an eSLA? Last Updated: Tuesday 25 Apr 2023 eSLA stands for Enhanced Service Level Agreement and refers to NBN’s commitment to providing a higher level of support by having faster rectification ...

What kind of router do I need for Multi-Gigabit plans? If you would like to broadcast multi-gigabit speeds over Wi-Fi, we recommend using a router with at least Wi-Fi 7 technology. Make sure any ...

Fibre has helped the world connect like never before, promising to hold up to our rising bandwidth demands for decades to come. Find out what exactly fibre optic cabling is, how it works, and why it’s ...

Scams and phishing attempts come in many forms. It could be an SMS congratulating you for winning a prize in a competition you never entered or an email from the authorities asking you to pay a fine ...

There are a lot of buzz words flying around the tech space – crypto this, AI that – but one you’ll hear at the start of every troubleshooting guide is ‘cache’. So, what is it and why should you care?

Your nbn® provider should give your business more than just an internet connection. They should be an expert business partner that helps you use and make the most of your internet and ...

Need to run a speed test but aren’t sure where to go? We provide our very own speed test. The bonus to using our test is that your results get recorded to your account. This is extremely helpful when ...

Three questions to ask your customers to help them benefit the most from upcoming speed increases to NBN plans.

As of May 2021, select nbn® areas have become eligible for a free upgrade to Fibre to the Premises (FTTP) technology. You can check your eligibility on our website to find out more!