While Microsoft Corp.'s (MSFT) Copilot has become the standard-bearer for the first generation of generative-AI software, Salesforce Inc. (CRM) has beaten Microsoft to market on agents. Agentforce 2.0 ...

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...

Welcome, and thank you for joining the Wells Fargo Fourth Quarter 2024 Earnings Conference Call. All lines have been placed ...

Watches of Switzerland (WOSGF) is a retailer and partner to Rolex and other luxury watch brands. Click here for our thesis on ...

Experts share how retailers are integrating point-of-sale systems, customer relationship management tools and consumer data ...

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and nothing happened.

The role of artificial intelligence in customer experience begins with the relevance of the words themselves. We want an ...

If the current business environment can be summed up in two nice words, those would be ‘constantly changing’. Organizations ...

HR roles with regional responsibility, matrix organisation expertise, and C-suite-level exposure could get the highest pay.

As a business owner, it is your job to ensure that the correct sales system is in place for your team to follow.