THOMASVILLE — The City of Thomasville is celebrating Public Power Week, Public Natural Gas Week, and Customer Service Week ...

Caniacs, rejoice! A customer service representative confirmed the Kentwood Raising Cane's has an expected opening date soon.

A good general piece of advice: Keep calm, and always be polite. Call center employees are human beings doing a difficult job, so remind yourself that your beef isn’t with them, it’s with their ...

When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides ...

The city manager told the council last February that Worcester "missed the mark" in its snow removal last winter.

Mechanics Bank has announced the following promotions: Dan Barwick has been promoted to Assistant Vice President.  Dan joined ...

Icy streets remained dangerous in Worcester for days following February storm. Now, officials are considering hourly rate ...

With pre-built agents for lead scoring, quote generation, and service triage, Oracle aims to boost operational efficiency and ...

AI agents are revolutionizing the service industry by boosting efficiency, cutting costs, and improving customer satisfaction.

After reviewing the EV’s data logs and the smartphones’ activity records, Xiaomi engineers confirmed that the car had, in fact, received a valid remote parking command from the owner’s iPhone at that ...

The pay increases would increase the hourly rate for snow customer service representative from $43.95 to $46.64, snow ...

T-Mobile is offering a free line to some users. Here's how you can check your eligibility, plus some more tips and tricks ...