Package delivered.” That was weird because I have a large sign posted on my front door that reads “Ring doorbell” when ...

Police are investigating an early-morning armed robbery at the NP Quick Shoppe along Royal Road, San Fernando, in which ...

Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

The North Carolina fast food chain is known for its milkshakes, but its corn dogs have fans, too. So where are they?!

Following more AI announcements at its AI Summit last week, we speak to Adrian McDermott, CTO of Zendesk, about the ...

I used to work in an international all center so I know the right way to handle an agent if you can’t understand their accent.

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

Credova application process, payment terms, fees, lease vs loan, and real user experiences. See how Credova’s payment plan ...

One name appears repeatedly: Ms Sonia Ashok Menon. For Ms Sonia, 36, every customer represents more than just a transaction – ...