Just a few short years ago, the effectiveness of pushing back-end business applications onto small mobile devices was mediocre, at best. The devices weren’t that powerful. Mobile networks were orders ...

My company sells and implements five customer relationship management applications and we've been doing this for too long to mention here without depressing myself. We've implemented CRM systems at ...

As I’ve written previously, the overall user population of CRM systems is dominated by sales and pre-sales people. And a CRM purchase is almost never done without at least the tacit approval of the ...

SAN FRANCISCO--(BUSINESS WIRE)--Salesforce (NYSE: CRM) today introduced the next generation of Einstein, its AI technology. Einstein now includes: Einstein Copilot: A new and trusted out-of-the-box ...

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Databook, a revenue technology company, today launched an application that embeds its strategic enablement capabilities within Salesforce Sales Cloud, helping sales teams translate financial data and ...

CHELMSFORD, Mass.--(BUSINESS WIRE)--Aspect, a leading provider of customer contact and Microsoft platform solutions, today announced updated validations of AMC Technology's Aspect® Unified IP® 7 CRM ...

The Home Depot Inc. announced last week that it’s embarking on a sweeping enterprise application integration (EAI) effort as well as pushing customer relationship initiatives that analysts say have ...