Drivers for Uber and Lyft now have collective bargaining rights after a rare compromise between unions and Silicon Valley.

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

The school-based health center will be available to all students and children in the New Richmond community, from newborn to 18 years old, no matter their insurance status.

Vonage, a part of Ericsson (NASDAQ: ERIC) today announced it has been recognized in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS). Named a Niche Player, Vonage believes ...

All In Solutions Counseling Center Cherry Hill has released its 2024 Client Satisfaction and Outcomes Report, revealing ...

All In Solutions Counseling Center Cherry Hill has strengthened its comprehensive addiction recovery services by implementing ...

"At ComDesign, we are committed to empowering Japanese businesses with smarter, more agile communication tools," said Kenji ...

SAN FRANCISCO, Sept. 25, 2025 (GLOBE NEWSWIRE) -- Crescendo, the first AI-native contact center, today announced that it is on track to exceed $100 million in annual recurring revenue (ARR) by end of ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

Epiq bought the company—its fourth M&A deal over the past 12 months—from its parent organization First Watch Technologies.