NTT DATA, a global leader in digital business and technology services, today announced it has signed a Strategic Collaboration Agreement (SCA) with Amaz ...

Drivers for Uber and Lyft now have collective bargaining rights after a rare compromise between unions and Silicon Valley.

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

All In Solutions Counseling Center Cherry Hill has strengthened its comprehensive addiction recovery services by implementing ...

"At ComDesign, we are committed to empowering Japanese businesses with smarter, more agile communication tools," said Kenji ...

The Smart Contact concept integrates Conversational AI with cloud communications to optimize SMB workflows, boost customer ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

Epiq bought the company—its fourth M&A deal over the past 12 months—from its parent organization First Watch Technologies.

IV Solution and Ketamine Centers of Chicago continues to demonstrate the transformative impact of its specialized mental health treatments through documented patient outcomes shared across multiple ...

The dispatch center that coordinates police and fire response for nearly 300,000 residents in Ingham County has severe ...