A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

Alan Ranger is the VP of Marketing at NiCE Cognigy, a global leader in AI-first customer service automation. Agentic AI is ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

Epiq bought the company—its fourth M&A deal over the past 12 months—from its parent organization First Watch Technologies.

Boulder community members have an opportunity to learn about gun violence prevention efforts and hear stories from families ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

Regarding Station 7, Chief Smith (acting as interim Chief of Public Safety), is working with the Fire Administration as well ...

El Monte Union High School District has introduced Mamava Lactation Pods at its Rosemead High School to support new parents with sanitary, private but accessible spaces for nursing and pumping.

Philadelphia’s only rape crisis center will lay off employees as a result of Harrisburg lawmakers’ failure to pass a state ...

Negotiations between the two parties have been virtually non-existent since the start of the shutdown despite the impact on ...

Let’s Help hosted One-Stop Homeless Resource Center pilot program over the summer, with community agencies coming together to provide resources.

Greenville SC hosts October events: new Wellness Hub, Trude Heller Garden, faith leader training, CAN Talks, and more ...