A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

When Discord launched in 2015, few imagined that a chat app designed for gamers would one day become the operational nerve ...

Bayercrop is making huge changes to seed science in 2025—and they’re not just doing it for flash. These new genetics and gene ...

Telos Alliance says the Axia Altus SE brings the flexibility of its Axia Altus virtual mixing console to a micro-PC platform.

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

Alan Ranger is the VP of Marketing at NiCE Cognigy, a global leader in AI-first customer service automation. Agentic AI is ...

IT and networking giant claims ‘major’ steps forward in collaboration and customer experience, both powered by AI, and designed to help enterprises work and serve smarter.