Call centers should us customer feedback from surveys, analytics, and QA to create targeted training and development programs that directly improve agent performance, customer experience, and business ...

To enhance the precision of risk reporting, organizations can adopt advanced methodologies like Basel II and Monte Carlo ...

By harmonizing their patient engagement frameworks, the FDA and CMS can transform parallel efforts into a unified pathway ...

Victor Joecks’ column appears in the Opinion section each Sunday, Wednesday and Friday. Listen to him each Monday at noon ...

I'll be a lot more worried about AI when it stops acting like a lazy child. For the last several months, I've been kicking ...

Joecks is a columnist for the Las Vegas Review-Journal. He may be contacted at [email protected].

As esports evolve, analytics in competitive gaming will become increasingly sophisticated. Improved data collection methods ...

Breaking stock news is now free. Create your account to stay informed—and explore the insights behind every move. Clarivate Plc ( NYSE: CLVT) Goldman Sachs Communacopia + Technology Conference 2025 ...

The Environmental Protection Agency moved on Friday to stop requiring thousands of polluting facilities to report the amount ...

In this interview with Professors Itai Yanai and Martin Lercher, explore how night science brings creativity, ideation and ...

The families of Tunisians who have disappeared in Italy no longer rely on the government to shed light on the fate of their ...