Los Angeles, California – October 17, 2025 – PRESSADVANTAGE – Rocket CRM has announced the deployment of a new automation framework within its Customer Relationship Management (CRM) platform. The ...

Virginia Tech’s Helmet Lab has released a first-of-its-kind rating system for construction hard hats and helmets that mirrors rankings used for sport helmets. The findings, shared publicly Monday, ...

Home users can only get a one-year stay of execution for Windows 10, but IT administrators and other institutions with fleets ...

The companies we see thriving are the ones that treat software like infrastructure. They make intentional choices. They pick ...

Abstract: The basic operation requirements and air-to-ground channel model of emergency cellular communication system based on large fixed-wing unmanned aircraft system are presented. The requirements ...

Discord confirmed a data breach affecting about 70,000 users, with government ID photos exposed through a third-party vendor.

A third-party service provider was compromised, and information from people who had communicated with Discord's customer support and trust and safety teams was exposed.

The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to ...

Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.

At Atlassian Team ’25 Europe, Glovo’s IT leader shares how scaling corporate support systems required productive friction - ...

Nextech3D.ai’s planned blockchain ticketing solution-targeted to launch following the close-will be accelerated by Eventdex’s registration and identity stack. Together, the companies intend to deliver ...