During Zendesk's AI Summit, several major advancements were announced including voice AI agents, video calling, and screen ...

Simpler tasks can be automated using a tool called Action Builder. It can perform repetitive chores such as syncing support ...

These tips can help teachers reduce the chance of losing their students’ attention when they integrate computers in lessons.

Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.

AI is here to stay and working with it is key to building a sustainable career—but how can midcareer professionals show ...

Persona, a leading verified identity platform, today announced that it has achieved FedRAMP® Authorized status and is now listed on the FedRAMP marketplace.

The lesson is straightforward: when employees build the bots, flexibility stops being a concession and becomes a performance ...

For small business owners, defining how teams and vendors use AI is an emerging challenge with an ever-expanding scope. In ...