Renowned cybersecurity expert Troy Hunt has launched a public campaign urging Zendesk to implement passkeys as their primary authentication method. Hunt’s campaign arrives as Zendesk recently faced ...

Use internal communications to help employees understand what AI is and what it’s not. First, replace the notion that AI is going to take their jobs. The more realistic fear is that employees who aren ...

Jane Harper answers a reader’s question about how to handle communication issues at work and keep remote team engagement on track.

It's not just students, more professors are using AI in the classroom. But they say more guidance is needed on how to use the technology.

Some leaders used AI as an organizational tool, while others sought out coaching on public speaking or navigating hard conversations.

So, if you’re ready to deliver big results with minimal spend, start with your Zendesk Support setup. Then, carefully layer in the best Zendesk apps, especially affordable ones like GrowthDot’s ...