At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

Customer communications have always balanced efficiency and empathy. Earlier tools leaned too far toward efficiency and left ...

Search has been replaced with Agentforce which can produce unreliable results and takes longer to find the information you need. Turning Search back on would enable a UI that can be used to find ...

A call has been made for the Naval Service to send a vessel in an “observational capacity” as support for the Gaza-bound flotilla carrying Irish and international participants and humanitarian aid.

An Army veteran on Portland City Council is calling on current and former members of the U.S. military to speak out against President Donald Trump’s planned deployment of the National Guard in ...

Every one of us has done it at one time or another: You know you've been wronged by a retailer or service provider, you know you're entitled to every penny of a refund, but the process of getting ...

I was completely enthralled when I first saw Paula Vogel’s “Indecent” at SF Playhouse in 2022, and even more so last week when I had the pleasure of watching an extremely talented cast and director ...

YORK COUNTY, Pa. (WHTM) — The Pennsylvania State Police are handling service calls in the area typically covered by Northern York County Regional Police in the wake of Wednesday’s fatal shooting.

GRAND FORKS — Six people have generated more than 1,000 calls for police service in the downtown area in the last four years, the Grand Forks Police Department has determined. Hearing the report at ...

While it’s still the early days, voice AI is one area where artificial intelligence promises cost savings and service improvements. Deepgram is a decade-old company that quickly saw AI’s potential in ...

Now, we know customer service probably isn't top of mind when you head to the grocery store. Unless you're a leisurely food shopper, you're probably on a mission that involves getting in and out as ...

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...