Customer communications have always balanced efficiency and empathy. Earlier tools leaned too far toward efficiency and left ...

One savvy woman shared on TikTok the strategy she follows to save money on her monthly internet bill — and it involves ...

Search has been replaced with Agentforce which can produce unreliable results and takes longer to find the information you ...

The Information Commissioner's Office, which enforces data protection rules, has warned the public to be on its guard against ...

Monday says its agents can perform actions across multiple channels, including email and phone calls, potentially saving users time planning events or answering customer queries.

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

The panic is premature. Not because AI isn't powerful, but because it's fundamentally broken in a way that protects most ...

When shooting a commercial if we miss a line of copy, or the talent mispronounces something, we can train the AI on the ...

New AI-first, human-backed model delivers speed, scale, and empathy — outperforming both legacy and AI-only solutions SAN ...

Let me tell you about "Matilda," a remote sales agent whose story perfectly illustrates what happens when employers ignore ...

Encounter AI-powered marketing platforms for the first time, and they seem almost alien in their capabilities—algorithms that ...

Network Infrastructure & Security are the foundation any day even in the AI era. The evolution of artificial intelligence, ...