Second Nature, the sales and service AI roleplay platform, has announced today a Series B funding round of $22m, led by ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

The Salesforce tool, the company insists, is unique because it’s “conversation-first,” and “agent-first.” Essentially the idea is to dump the “ticket” system, and allow someone to make an IT help ...