During former CEO Lew Frankfort’s tenure at Coach, he emphasized that the leadership team needed to be “investment-grade,” ...

Conducting a proper grievance interview ensures issues are addressed professionally, helping maintain trust, engagement, and ...

Chief people officers at companies like Walmart and Dayforce share the questions they've designed to assess job candidates.

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and CSAT, while elevating customer experience.

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

California gubernatorial candidate Katie Porter found herself in an uncomfortable spotlight Tuesday after a tense exchange ...

Subtle contextual cues and body language behaviors that can benefit in-person, sitting studio media interviews.

Cardi and Alex Cooper covered it all, from music to her relationship and everything in between. By Michael Saponara Cardi B has been bringing the drama throughout the rollout of her Am I the Drama?

JACKSONVILLE, Fla. — Action News Jax has learned that since JEA took over management of Normandy Village Utility (NVU), the public utility’s call center has been flooded with inquiries, reaching its ...

(NEXSTAR) — As part of a “multi-step overhaul” of the naturalization process, the U.S. Citizenship and Immigration Services announced Wednesday that it is expanding and altering its Naturalization ...

LeBron James switches up in the middle of an interview response before revealing the primary source of his NBA career’s motivation. LeBron James has had one the most incredible careers in the history ...