Conducting a proper grievance interview ensures issues are addressed professionally, helping maintain trust, engagement, and ...

Chief people officers at companies like Walmart and Dayforce share the questions they've designed to assess job candidates.

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and CSAT, while elevating customer experience.

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

Subtle contextual cues and body language behaviors that can benefit in-person, sitting studio media interviews.

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

Cardi and Alex Cooper covered it all, from music to her relationship and everything in between. By Michael Saponara Cardi B has been bringing the drama throughout the rollout of her Am I the Drama?

With six games left in the regular season, the Yankees’ playoff picture is still unclear. Sunday’s win over the Orioles, which featured a grand slam from Ben Rice in the 10 th inning, completed a 7-3, ...

In a recent appearance on Fox Business with Larry Kudlow, Speaker Mike Johnson threw a tantrum over House Democrats calling the GOP "fascists." Johnson exclaimed, "it is absurd, we have to call it out ...

SAN FRANCISCO – In order to compete against heavily favored Team Europe at the Laver Cup, someone on Team World was going to have to pull off an upset. Mission accomplished for Alex de Minaur. The ...

JACKSONVILLE, Fla. — Action News Jax has learned that since JEA took over management of Normandy Village Utility (NVU), the public utility’s call center has been flooded with inquiries, reaching its ...