Voice is a critical element of the new release. Salesforce’s “eVerse” framework promises low-latency, high-fidelity and ...

Part of the newly announced Agentforce 360, AI agents capable of accessing CRM data directly are now embedded in Slack, ...

Salesforce CEO Marc Benioff has deepened his company’s commitment to artificial intelligence, claiming that its AI platform, Agentforce, is the backbone of everything Salesforce creates.

Salesforce—ahead of its Dreamforce 2025 conference this week—announced the general availability of Agentforce 360, its ...

It’s been just one year since Salesforce introduced its Agentforce technology to the world, but in that short time the ...

Infosys has launched the Infosys Customer Experience Suite for Salesforce, a set of enterprise solutions designed to automate ...

Rather than chase AI hype, Certinia is aligning its three core products under a single operational blueprint. COO Robert ...

Certinia in its various incarnations across the years has been a long-standing fixture at Dreamforce. This year is no ...

The semi-autonomous part is where humans come in, and Slack (which has been owned by Salesforce since 2021) will be where the conversations between regular intelligence and artificial intelligence ...

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Slack transforms into an “agentic operating system”, redefining workplace productivity through native AI, conversational CRM ...

Salesforce now boasts an agentic AI test center for spinning up agents in minutes and running them through tens of thousands of scenarios.