Customer communications have always balanced efficiency and empathy. Earlier tools leaned too far toward efficiency and left ...

Customers would prefer other options to calling their utility to report outages, writes contributor John McClean.

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The Philadelphia Eagles announced Saturday that they’ve elevated S Marcus Epps and TE Cameron Latu to their active roster for Week 3’s game. Epps, 29, was selected in the sixth round by the Vikings ...

MARSHALL COUNTY (WSBT) — A trade war is happening between the U.S. and China, and it's impacting local farmers' soybean sales. China is one of the biggest buyers for U.S. soybeans, and with the tariff ...

Cracker Barrel said Wednesday it expects lower sales and weaker customer traffic in the coming year as the controversy over its planned logo change continues to play out. How to respond when you’re ...

Cracker Barrel shares slid Thursday after fourth-quarter earnings disappointed, after the restaurant chain's swift reversal of its controversial logo redesign that went viral online. The company — ...

Imagine you're trying to guide people into a showroom with a display of your products. You can do it from the inside-standing at the door with a flashy sign and ...

For Capcom fans, fighting game enthusiasts, comic book and Super Hero aficionados, and everyone in between, Marvel vs. Capcom Fighting Collection: Arcade Classics offers a timeless celebration of a ...

Some cars earn nicknames because of their speed, others because of their beauty or endurance. But the 1957 Ford Fairlane, known as "Two Face," was called that because it literally has two faces. From ...