A good general piece of advice: Keep calm, and always be polite. Call center employees are human beings doing a difficult job ...

Starbucks is rewriting its barista playbook to prioritize eye contact, warmer greetings, and a customer‑care script dubbed L.A.T.T.E.This hospitality push is aimed at reversing six straight quarters ...

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How Secure Are Your Machine Identities in Today’s Digital Landscape? Managing machine identities and their security is increasingly critical as businesses continue to migrate vast amounts of data to ...

IT leaders face rising downtime costs, fragmented tools, and cultural hurdles as they strive toward AI-driven observability, ...

Shop until you drop, but get ready for some changes, according to Sharon Gee, SVP of Product AI for Commerce.com ...

Laila Lockhart Kraner, known for her role in “Gabby’s Dollhouse,” has seen the show's messages of positivity and resilience ...

Taiwan’s energy transition faces a unique challenge: powering its world-leading semiconductor industry while phasing out ...

The Chicago Rockford International Airport (RFD) has been named the Primary Airport of the Year by the Illinois Department of Transportation (IDOT) for its accomplishments, safety record, and ...

To answer this, we sat down with Severi Haverinen, Marketing Manager at Bojoko. On Bojoko, the top UK casinos supporting ...