A recent study from the Harvard Kennedy School at Harvard University — called The Formality Effect — is providing a new perspective on effective government communications. The main finding is that ...

Ensuring communications sent to state and local government agency clients are clear and understandable is crucial to ensure that individuals and families receive the services they need. Social ...

What is the great hidden cost of doing business and carrying on the government? Poor communication. And the numbers are staggering. Anyone who needs proof can find it in the just-published second ...

Social Security achieved the highest score of any federal government agency on the Center for Plain Language’s 2022 Federal Plain Language Report Card. Our policies and programs can sometimes be ...

The efforts of seven regulators to introduce uniform, conspicuous plain-language standards for consumer financial disclosures are doomed to failure. The reason is simple: The lawyers are in charge.

(The Center Square) – Seattle is updating its website to be more accessible for people with disabilities and is using plain language to communicate with more people ahead of the city hosting 2026 FIFA ...

City of Cambridge employees Crystal Rosa, right, and Bridget Martin, left, hold host language justice workshops with various city departments. (Photo courtesy Crystal Rosa) This is your first of three ...

Dummerston resident and disability self-advocate Jenny Rainville records narration for the video formats of the new health guides from the Inclusive Healthcare Partnership Project. The guides are ...