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Salesforce Agentforce: What you need to know

We've updated our page on Agentforce with details on Salesforce's partnership with CrowdStrike for AI agent security. The post Salesforce Agentforce: What you need to know appeared first on MarTech.

From 'Mechanical Response' to 'Answering Every Question': The Multimodal Interaction Upgrade Path of AI Intelligent Customer Service

Rule-Driven Stage (2015-2018): Early customer service robots were based on keyword matching and preset rules, only able to ...