This paper establishes stochastic bounds for the phasal departure times of a heterogeneous-server queue with a recurrent input and Erlang service times. The multi-server queue is bounded by a simple ...

Citations: Bandi, Chaithanya, Dimitris Bertsimas, Nataly Youssef. 2018. Robust transient analysis of multi-server queueing systems and feed-forward networks. Queueing Systems. (3-4)351-413.

Motivated by telephone call centers, we study large-scale service systems with multiple customer classes and multiple agent pools, each with many agents. To minimize staffing costs subject to ...