A view of the Microsoft corporate logo in front of the Microsoft Office building on 41st St. and 8th Ave. on July 19, 2024 in New York City. (Photo by Craig T Fruchtman/Getty Images) Microsoft will ...

We’re in a hinge moment for AI. The experiments are over and the real work has begun. Centralizing data, once the finish line, is now the starting point. The definition of “AI readiness” is evolving ...

Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...

The US Secretary of Defense, Pete Hegseth, has released a statement saying that Chinese engineers are no longer working on the Department of Defense's (DoD) Microsoft-based cloud. In a video published ...

We’re thrilled to announce today the general availability of Teams Phone extensibility for Microsoft Dynamics 365 Contact Center. This milestone marks the next chapter in our commitment to modernizing ...

In his decades-long career in tech journalism, Dennis has written about nearly every type of hardware and software. He was a founding editor of Ziff Davis’ Computer Select in the 1990s, senior ...

In modern contact centers, operational efficiency hinges on how quickly service representatives can transition between customer interactions. One often overlooked but critical phase is the wrap-up ...

This repo contains exercises and supporting files for Microsoft skilling content. The exercises are used in both self-paced skilling experiences on Microsoft Learn and in Microsoft authorized ...

This repo contains exercises and supporting files for Microsoft skilling content. The exercises may be used in both self-paced skilling experiences on Microsoft Learn and in Microsoft authorized ...