Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...
We are excited to announce that Microsoft Dynamics 365 Contact Center has achieved HITRUST risk-based, 2-year (r2) certification—one of the industry’s most rigorous benchmarks for healthcare data ...
In today’s voice-first world, it’s not enough for systems to simply hear what users say. They need to understand it with precision. In high-stakes environments like healthcare, finance, or enterprise ...
The digital transformation project was delivered by Microsoft ERP, CRM, and Power Platform specialist, Nexer Enterprise ...
Microsoft Teams is Microsoft’s flagship collaboration platform, replacing the likes of Skype. Teams is used by companies and schools to share files, host meetings, and stay connected. In 2019, Slack ...
Sept 9 (Reuters) - Microsoft (MSFT.O), opens new tab will pay to use Anthropic's technology for some AI features in Office 365 apps, the Information reported on Tuesday, in a sign that the software ...
Microsoft 365 deals and discounts are back! After Microsoft announced a price increase for Microsoft 365 Personal and Microsoft 365 Family, sales on the software suite dried up. Right now, you can ...
Concordia faculty and staff have been granted a license for Microsoft Office 365. This online productivity suite includes: Word, Excel, PowerPoint, Outlook, SharePoint, OneDrive, Teams and more.
In his decades-long career in tech journalism, Dennis has written about nearly every type of hardware and software. He was a founding editor of Ziff Davis’ Computer Select in the 1990s, senior ...
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