Employees who deal directly with customers are a company's public face. Their behavior and actions directly impact the image of a company and shape how the public sees a business. To make sure you are ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Want to know how to prepare for a job interview? Here’s a step-by-step guide and a number of practical, effective interviewing tips. If you want to improve your job interview skills and get the job ...

Job seeking is a grueling process, but it is also an opportunity to put your best foot forward in order to find a company that is the best fit for you. Although it can be nerve wracking to sit through ...

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Forbes contributors publish independent expert analyses and insights. I write about uniting core values and relationships with work. The best way to prepare for a job interview is to make sure you are ...

Timothy Colin Bednall does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations ...