Employees who deal directly with customers are a company's public face. Their behavior and actions directly impact the image of a company and shape how the public sees a business. To make sure you are ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Watch the video above for job interview tips — including how to prepare, wardrobe advice, and strong answers to common interview questions. The biggest misconception about interviewing for a job, is ...

Job seeking is a grueling process, but it is also an opportunity to put your best foot forward in order to find a company that is the best fit for you. Although it can be nerve wracking to sit through ...

Customer interviews are responsible for guiding today’s best products. It is much easier to build an execution plan based on customer insights rather than guesses of what the customer needs and will ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Follow Sarah Jackson Every time Sarah publishes a story, you’ll get an alert straight to your inbox!