The city of Marco Island has a new online payment portal and interactive voice response (IVR) phone payment option which will ...

It starts the same way every time. You ring a customer support line, and a robotic voice greets you with a labyrinth of menu options: “Press 1 for sales, 2 for support, 3 for more confusion.” You ...

Corrie Barry says keeping the customer at the center is key to a resilient company that can keep up with changing technology ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

Whether you’re selling deep-sea fishing equipment or vegan dog treats, managing customer calls is critical for any growing business. Interactive voice ...

On October 9, 2025, Dongfeng Fengshen L8 officially launched its first OTA smart upgrade, adding over 20 new features and ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

While social media and current technology are now intertwined into AI chatbots and virtual assistants, some companies and tech launched talking assistants even before they were a thing. One such ...

Discover how NLP and AI are impacting search, changing SEO best practices, and how investors can take advantage of these ...