The city of Marco Island has a new online payment portal and interactive voice response (IVR) phone payment option which will ...

It starts the same way every time. You ring a customer support line, and a robotic voice greets you with a labyrinth of menu options: “Press 1 for sales, 2 for support, 3 for more confusion.” You ...

Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...

Exploring the challenges faced by seniors in the digital world, from OTPs to biometrics, CAPTCHA, IVR, and chatbots.

Discover how NLP and AI are impacting search, changing SEO best practices, and how investors can take advantage of these ...

Whether you’re selling deep-sea fishing equipment or vegan dog treats, managing customer calls is critical for any growing business. Interactive voice ...

At first glance, plants may seem passive – but beneath their stillness lies a world of complexity and constant activity. Plants are highly sensitive to their surroundings, continuously monitoring ...

WASHINGTON, Sept 29 (Reuters) - Two U.S. senators urged the automobile safety regulator on Monday to investigate reported failures of Tesla’s Full Self-Driving system to detect and safely respond to ...

Los Angeles County's delayed response to the deadly wildfires in January was due to a lack of resources and an outdated alert process, according to an outside review released Thursday. Consulting firm ...

COBB COUNTY, Ga. — Cobb County 911 has integrated artificial intelligence into its emergency response system, enhancing dispatcher training and improving communication during emergencies. Channel 2 ...

Washington County Government is upgrading its permitting software on Sept. 19. The upgrade will affect several divisions, including Permits and Inspections, Engineering, and Planning and Zoning, ...