The city of Marco Island has a new online payment portal and interactive voice response (IVR) phone payment option which will ...

It starts the same way every time. You ring a customer support line, and a robotic voice greets you with a labyrinth of menu options: “Press 1 for sales, 2 for support, 3 for more confusion.” You ...

Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...

Exploring the challenges faced by seniors in the digital world, from OTPs to biometrics, CAPTCHA, IVR, and chatbots.

Discover how NLP and AI are impacting search, changing SEO best practices, and how investors can take advantage of these ...

Whether you’re selling deep-sea fishing equipment or vegan dog treats, managing customer calls is critical for any growing business. Interactive voice ...

Abstract: Voice assistants, as crucial components of the Internet of Things (IoT), are vulnerable to voice spoofing attacks and pose great threats to the security of IoT. Passive liveness detection ...

At first glance, plants may seem passive – but beneath their stillness lies a world of complexity and constant activity. Plants are highly sensitive to their surroundings, continuously monitoring ...

Abstract: This paper analyzes the dynamic response of a high-voltage transmission tower-line system consisting of three towers under the coupled wind., wave., and current loads. The study utilizes ...

WASHINGTON, Sept 29 (Reuters) - Two U.S. senators urged the automobile safety regulator on Monday to investigate reported failures of Tesla’s Full Self-Driving system to detect and safely respond to ...

Los Angeles County's delayed response to the deadly wildfires in January was due to a lack of resources and an outdated alert process, according to an outside review released Thursday. Consulting firm ...