Well-designed IVRs resolve issues, reduce cost and leave customers with a positive impression. Poorly designed ones create ...

The city of Marco Island has a new online payment portal and interactive voice response (IVR) phone payment option which will ...

As the manufacturing industry evolves into the era of intelligent manufacturing, the human-machine interaction interface is ...

Waterford-based Klearcom is establishing an office in New Jersey, adding 20 jobs to support its growing business in the US. The company is planning to hire sales and customer service staff in the ...

The interactive voice response system on the ScamShield helpline will be available in all four of Singapore’s official languages next year, rather than only English as it is currently. A multilingual ...

Today, Agibot officially launched its next-generation industrial-grade interactive embodied robot, Agibot G2. Built to ...

More than two-thirds of consumers say they have abandoned a digital task because the process was too annoying, according to a ...

Salesforce today at the start of its massive Dreamforce user conference in San Francisco released Agentforce 360 with advanced capabilities for building, deploying, and governing enterprise-grade ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

DOHA: Qatar General Electricity and Water Corporation (Kahramaa) has nearly completed a nationwide digital upgrade of its ...

On October 9, 2025, Dongfeng Fengshen L8 officially launched its first OTA smart upgrade, adding over 20 new features and ...

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