SAP deflected 1.6 million support cases using AI search across 47 sources. Success came from piloting in Concur, measuring ...

AI models are supposed to spot when they should stop responding to sensitive topics. I saw how and why those plans can fail.

Nearly half of company leaders spent more than was budgeted to maintain their legacy systems in the last year, and of those ...

An ID. Buzz owner dropped off their vehicle for a simple update and is now on day three without their keys. Discover the ...

When Codex failed to debug my plugin, Deep Research delivered - with my careful guidance. Here's how combining AI tools can solve problems faster and supercharge developer workflows.

Zoho is back in the spotlight after several ministers endorsed the desi tech company amid a 'swadeshi' push fuelled by rising ...

Good day, and welcome to the Constellation Software Inc. Conference Call and Webcast. [Operator Instructions]. Please note this event is being recorded. I would now like to turn the conference over to ...

IN the early 2000s, the promise of the business process outsourcing (BPO) sector was simple: Filipinos could earn more without having the need to work in another country. Companies based in the United ...

TalkTalk chief operating officer Neil Smith describes its journey out of CX stack complexity towards more empowered contact centre agents.

(WJAR) — Tech support scams are impacting older Americans at a staggering rate. According to the Federal Trade Commission, tech support scams target people 60 and older about five times more often ...

This newfangled technology is a stark contrast to the machinery and aesthetics of the yellow bus, which have remained largely unchanged for decades, said Ryan Gray, editor-in-chief of School ...

How Xbox runs its indie publishing division and what benefits the chosen few games get from being under Xbox's wing.