SAP deflected 1.6 million support cases using AI search across 47 sources. Success came from piloting in Concur, measuring ...

Nearly half of company leaders spent more than was budgeted to maintain their legacy systems in the last year, and of those ...

Zoho is back in the spotlight after several ministers endorsed the desi tech company amid a 'swadeshi' push fuelled by rising ...

IN the early 2000s, the promise of the business process outsourcing (BPO) sector was simple: Filipinos could earn more without having the need to work in another country. Companies based in the United ...

TalkTalk chief operating officer Neil Smith describes its journey out of CX stack complexity towards more empowered contact centre agents.

This newfangled technology is a stark contrast to the machinery and aesthetics of the yellow bus, which have remained largely unchanged for decades, said Ryan Gray, editor-in-chief of School ...

Toyota recalls nearly 400,000 cars over software crash risk - The camera display malfunction is caused by a software problem ...

AI isn't some futuristic dream anymore; it's a real-world game-changer that's transforming how every business runs.

Find the best sports betting apps in the U.S. in 2025. Choose the best mobile app to bet with using our comprehensive guide.

In this guide, we have explored everything that you need to know about using Apple CarPlay in your Kia Sorento.

Many iPhones display "Update Requested" or stall at "Preparing Update" when attempting to install iOS 26. Learn how to fix if ...

Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.