Zoho is back in the spotlight after several ministers endorsed the desi tech company amid a 'swadeshi' push fuelled by rising ...

IN the early 2000s, the promise of the business process outsourcing (BPO) sector was simple: Filipinos could earn more without having the need to work in another country. Companies based in the United ...

TalkTalk chief operating officer Neil Smith describes its journey out of CX stack complexity towards more empowered contact centre agents.

Toyota recalls nearly 400,000 cars over software crash risk - The camera display malfunction is caused by a software problem ...

Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.

It’s been a while since Apple last mocked Windows security, but the iPhone maker has just released an ad that hits Windows ...