In small businesses that have a progressive discipline policy for their employees, a written letter is typically used after a verbal discussion of unwanted behavior has taken place. In this instance, ...

If you’re having a dispute with a business or government agency and you haven’t gotten anywhere by talking to someone on the phone or in person, try putting your complaint in writing. Yes, there’s a ...

Complaint letters used to be seen only by the hapless elected officials, newspaper publishers and corporate complaint departments (the latter renamed “customer service” in a vain attempt to get ...