A good general piece of advice: Keep calm, and always be polite. Call center employees are human beings doing a difficult job ...

People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya ...

So, if you’re ready to deliver big results with minimal spend, start with your Zendesk Support setup. Then, carefully layer ...

Lyle Pratt is Founder & CEO of Vida, a provider of enterprise-grade AI voice solutions that are transforming telecom and SMB ...

The global AI complaint management market is poised for growth due to AI advancements that enhance speed and personalization ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

In an exclusive ETCIO webinar with IBM experts, leaders explored how AI agents are transforming procurement and IT—from ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

AI is no longer experimental in retail as nearly half of retailers use it weekly to drive personalization, loyalty and growth.

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

The report shows the benefits AI already has on employee services: 95% of IT leaders say they've seen measurable improvements ...