A good general piece of advice: Keep calm, and always be polite. Call center employees are human beings doing a difficult job ...

People will forget what you said, people will forget what you did, but people will never forget how you make them feel” (Maya ...

So, if you’re ready to deliver big results with minimal spend, start with your Zendesk Support setup. Then, carefully layer ...

The global AI complaint management market is poised for growth due to AI advancements that enhance speed and personalization ...

Lyle Pratt is Founder & CEO of Vida, a provider of enterprise-grade AI voice solutions that are transforming telecom and SMB ...

Criminals were able to capture personal data from certain Discord users. These could be misused for phishing attacks.

All products featured here are independently selected by our editors and writers. If you buy something through links on our site, Mashable may earn an affiliate commission. With new deals dropping ...

With AI, small businesses have the platform to handle complex financial analysis and decision-making procedures.

As companies explore AI technologies they can deploy right away, Retrieval Augmentation (RAGs) are emerging as a quick and easy win.

Discord has confirmed an incident in which hackers compromised one of its third-party customer service providers.

Meta’s efforts to expand its core business beyond online advertising involve pitching companies AI-powered chat tools that ...