With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

Meta’s efforts to expand its core business beyond online advertising involve pitching companies AI-powered chat tools that ...

Discord has disclosed a security breach involving unauthorized access to user data through a third-party customer support provider, reportedly Zendesk, which managed Discord’s content moderation and ...

Deal would be among the biggest in the CX software space and would signal a major voice of the customer consolidation.

Anthropic Claude is one of the biggest chatbots in the world. Here's everything you need to know about Claude 4 and earlier ...