Zendesk Inc. is rolling out a set of new features designed to make contact center teams more productive. The enhancements debuted today at the company’s AI Summit event. They will be available in ...

Zendesk, the world's leading AI service provider, today announced major breakthroughs in AI innovation at its AI Summit designed to strengthen its Resolution Platform. In response to increasingly ...

Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.

A breach of popular cross-platform communications app Discord may be incredibly serious, with a security research group claiming that 2.1 million passport and driving license photos were taken by ...

Hackers have reportedly stolen more than two million government identification photos from Discord’s third-party support system and are now threatening to leak them unless the company pays a ...

Discord claims that the attackers are circulating inaccurate information about the breach of a customer service provider as part of an extortion attempt. ...

Lenders seized 1019 Market St., once Zendesk's Mid-Market headquarters, at a public auction in September.

Turning data into dashboards isn’t enough. The real ROI comes when insights drive action—changing how teams work, serve customers, and grow revenue. Every company collects customer data. Surveys, call ...

So, if you’re ready to deliver big results with minimal spend, start with your Zendesk Support setup. Then, carefully layer in the best Zendesk apps, especially affordable ones like GrowthDot’s ...

Lyle Pratt is Founder & CEO of Vida, a provider of enterprise-grade AI voice solutions that are transforming telecom and SMB operations.

With Webflow, Zapier and a lean in-house team, User Interviews built an automated website system that accelerates lead capture and drives scalable growth.